Pension Portal - Important Legal Information

Please take time to read these terms and conditions and the data protection and retention policy before using this website. The following terms and conditions govern your use of this website. They are a legally-binding agreement between you and the website provider Mobius Life Limited (hereafter referred to as either "Mobius Life", "MLL", "we", "us", and "our"). By continuing with this site, you agree to accept these terms and conditions. If you choose not to accept any of these terms and conditions you should not continue to use this site.

We recommend that you read these pages whenever you visit the site, as we may, without prior notice to you, change any content on this site and the terms and conditions under which the site is used.

If you click on the 'I Agree' button below, you will be taken through the Pension Portal where you can access information regarding your pension plan. Please note Mobius Life has outsourced this service to Aegon, so do not be surprised if when you see an Aegon logo. You will need to 'register' to access the Pension Portal initially. Any queries, call 01733 353 405 or email enquiries@mobiuslifepensions.co.uk.

By continuing with this site, you are agreeing to these terms and conditions and the data protection and retention policy.

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If you agree to the terms, and are having problems accessing the Pension Portal when you click the ‘I Agree’ button, please either click the following web address, or copy and paste the address into the address bar on your internet browser: https://lwp.aegon.co.uk/targetplan/?b=Mobius

Terms and Conditions

Purpose of this website

This site is designed for employers and trustees of company pension schemes and members of those pension schemes. Mobius Life Limited (hereafter referred to as either "Mobius Life", "MLL", "we", "us", and "our") provides pensions products and services for employers through intermediaries. It does not directly provide pension products to individuals. It does not provide investment advice.

Residence

As Mobius Life services and products are only available in the UK, this website is intended for UK residents only. If you are not a UK resident, please do not proceed to use this site.

Advice

The information given on this site should not be regarded as giving advice in any way. Individuals seeking advice about their pension options should contact an Independent Financial Adviser who may charge a fee. The information on this site should not be regarded as an offer, solicitation, invitation or recommendation to buy or sell any investments or products supplied by Mobius Life or any other issuer.

Basis of use

These terms and conditions provide you with a non-exclusive licence to access the site. Mobius Life reserve the right to revoke this licence at any time and to withdraw access to the site, or any part of it, at any time or for any purpose we deem reasonable, without notice. The availability of the site is at Mobius Life entire discretion.

The terms and conditions apply to all your access to information on this site. They govern all your access to information provided by Mobius Life on the website including information you provide to Mobius Life and facilities offered by us via the site. They also govern all materials and services made available from time to time on the website, excluding third-party websites linked from the website, whether viewed on screen or downloaded to another computer.

It is your sole responsibility to install, configure, maintain and obtain licences for any software required to use and access this website and for you to ensure this software is operating properly.

These terms and conditions are governed by English Law and any dispute shall be subject to the jurisdiction of the English Courts.

Content

Mobius Life reserve the right at any time and without notice to remove, amend or vary any content on any page of this site, including any terms and conditions. Changes to the terms and conditions will be posted on this site. By continuing to use this site after any such changes, you are agreeing to abide by the revised conditions.

While Mobius Life aims to ensure that the content of this site is accurate, current and complete, we do not accept liability for any errors or omissions, or for the content becoming out of date. We therefore recommend you confirm the accuracy of the content before relying on such information.

On this website you may be offered hyperlinks to other websites that you may be interested in. Mobius Life provide these links for your information only and does not accept any responsibility for the content of those websites (please see the Disclaimer section below). The owners of any of these linked sites do not necessarily have any connection, commercial or otherwise, with Mobius Life.

Mobius Life may, at their entire discretion, provide you with access to dc-Link, the online services section of the website. We will provide you with a user name and password. You are responsible for all use of dc-Link when access to dc-Link is obtained through the use of your password, whether authorised or unauthorised.

Intellectual Property Rights

All content on this website including but not limited to, all information, materials, services, text, graphics, links and sounds are the property of Mobius Life or its licensors and are subject to copyright with all rights reserved.

You may download or print content or individual sections or pages of the website for personal use and information only, provided you retain all copyright and other proprietary notices.

All other marks, names and logos used on this website (unless otherwise stated) are the intellectual property rights held by Mobius Life.

In relation to any information or materials that you submit to Mobius Life using this website, you hereby grant to Mobius Life a worldwide royalty-free perpetual licence of the copyright and intellectual property rights in such information or materials for any purpose it deems, including, without limitation, the copying, transmission, distribution and publication thereof, unless restricted by applicable law.

You agree that Mobius Life shall not be under any obligation of confidentiality to you regarding any such information or materials submitted to it using this website unless agreed otherwise in a separate direct contract between you and Mobius Life or required by law.

You acknowledge that the contents of the foregoing provisions shall not limit any specific provisions set out in the individual terms and conditions of particular products and services offered on or through this website.

Misuse of this website

You agree not to use this site or to allow another person to use this site:

  • to reproduce (in whole or in part), modify, decompile, disassemble or transmit or use for any commercial purpose any content or part of the site without the prior written consent of Mobius Life;
  • to encourage other websites to frame or hypertext link direct to this site or the content, without Mobius Life prior written consent;
  • to introduce a software virus or other disruptive program or perform any act that would cause the site to become unavailable for use by others;
  • in any way (including, without limitation, posting information on the website where this is available) that is defamatory, obscene, abusive, indecent or menacing or infringes any intellectual property rights or breaches obligations of confidence or is otherwise illegal or unlawful;
  • to cause annoyance, inconvenience or needless anxiety to any other person, which is in violation of any applicable law or regulation;
  • in any way that is not authorised by Mobius Life or is in breach of these terms and conditions. Mobius Life reserve the right to suspend the provision of all or any part of the site and/or to remove any emails or other postings, or content of any user it has reason to believe has misused the site, is likely to misuse the site or that any third party has cause to believe or complain of the same.

Use and disclosure of personal information

We treat all the information you provide with the utmost care and security. This is outlined in our data protection policy, which you should read with these terms and conditions.

You agree that any information relating to you, collected by Mobius Life from this site may be used, disclosed and transferred for such purposes and to such persons as may be in accordance with its data protection policy.

Monitoring of calls

Any calls to Mobius Life may be recorded or monitored for security and to help us to develop our service.

Disclaimer

Whilst Mobius Life has taken all reasonable steps to ensure that the information contained within the pages on the site is accurate, current and complies with all the relevant legislation and regulations as at the date of issue, we can provide no warranty or representation of any kind, regarding the accuracy of or completeness of the site's content.

The content on this website is for information only and should not be used to make investment decisions.

Geographic, political, economic, statistical, financial and exchange rate data is presented in certain cases in approximate or summary or simplified form and may change over time. Reliance has been placed by the authors of this website on certain external statistical data which, though believed to be correct, may not in fact be accurate.

Mobius Life accepts no liability and will not be liable (to the fullest extent permitted by applicable law) for any loss or damage arising directly or indirectly (including special, incidental or consequential loss or damage) from your use of this website, howsoever arising, and including any loss, damage or expense arising from, but not limited to, any defect, error, imperfection, fault, mistake, omission or inaccuracy with this website, its contents or associated services, or due to any unavailability of the website or any part thereof or any contents or associated services.

Although Mobius Life shall use reasonable endeavors within their control to protect their systems using virus checking software, please note any content downloaded from this site is at your own risk. Mobius Life neither assumes nor accepts liability for any loss or damage (whether direct or indirect) howsoever caused as a result of any computer viruses, trojan horses, worms, software bombs or other damaging items resulting from your use of the site.

Any hyperlinks from this website exist for information purposes and are for your convenience only. Mobius Life accepts no liability (to the extent permitted by applicable law) for any loss or damage arising directly or indirectly (including consequential loss) from the accuracy or otherwise of materials or information contained on the pages of such sites or loss arising directly or indirectly from defects with such sites. Mobius Life inclusion of hyperlinks does not imply any endorsement of the material on such sites.

As email transmission relies on third party suppliers that are outside Mobius Life control, we cannot guarantee that any emails from the website will be sent to you or received by Mobius Life. Nor does Mobius Life warrant the privacy and/or security of such emails during internet transmission.

Indemnity

You hereby agree to indemnify and to keep Mobius Life fully and effectively indemnified (to the fullest extent permitted by law) from and against any action, demand, liability, cost, claim, loss, damage, proceeding or expense (including legal fees, costs and expenses on a full indemnity basis) suffered or incurred by Mobius Life arising from or which is directly or indirectly related to:

  • your use of the website and the foregoing shall include (but not be limited to) any claim of defamation, libel, slander, obscenity, invasion of privacy or any allegation thereof or infringement or alleged infringement of copyright, trade mark, moral right or patent or of obligations of confidence or any other claims anywhere in the world brought by third parties or any failure by you to meet any third party obligations; and/or
  • any breach or non-observance of these online terms and conditions by you; and/or
  • any of your actions that are inconsistent with, or are in breach of, your obligations under these terms and conditions, any relevant national or international laws or regulations or arising out of your gross negligence; and/or
  • the lawful provision of the website to you or to your contractual or other arrangements with third parties relating to these terms and conditions that are brought or threatened against Mobius Life by any other person.

Termination

Mobius Life is entitled, on any breach of these terms and conditions by you, (or if in its reasonable opinion, a breach is about to occur) to suspend provision of dc-Link and/or to terminate this agreement, your access to the website and use of its internet services, at any time, with or without cause or notice.

Mobius Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Mobius Life Limited is registered in England and Wales, number 3104978, having its registered office at 7th Floor, 20 Gresham Street, London, EC2V 7JE.

Data Protection and Retention Policy

This Data Protection and Retention Policy relates to information supplied by you on this website.

Mobius Life Limited (hereafter referred to as either "Mobius Life", "MLL", "we", "us", and "our"), is a Data Controller, and we respect the privacy of your personal information.

Any personal information provided by you to Mobius Life, or collected by Mobius Life, through this website will be used solely for the purpose of providing you with the services you have requested at this website and for other related purposes including updating and enhancing Mobius Life records and to advise you of other products and services that may be of interest to you.

This Policy will not alter or affect any information otherwise provided by you to Mobius Life.

Data protection legislation information

The European Directive 2016-679 General Data Protection Regulation (GDPR) was finalised in 2016 and replaced the European Directive 95-46-EC GDPR on 25 May 2018.

The Data Protection Act 2018 received royal ascent on 23 May 2018 and has replaced the Data Protection Act 1998.

This policy

This policy provides you with information for you to make an informed decision regarding how we hold and process your data.

Mobius Life has been protecting your data under the Data Protection Act 1998 and European Directive 95-46-EC General Data Protection Regulation (GDPR).

MLL has been a registered data controller with the Information Commissioner’s Office, since 5 September 2002.

Mobius Life reserves the right to amend our data protection and retention policy at any time and will place any such amendments on our website. This policy is not intended to, nor does it, create any contractual rights whatsoever or any other legal rights, nor does it create any obligations on Mobius Life in respect of any other party or on behalf of any party.

The information provided in this policy was updated on 25 May 2018.

How will your data be used?

The information you supply to Mobius Life may be processed for the purposes of pensions' administration. It will also be valuable in improving the design and marketing of our range of services and related products for your use. The use of your information will be kept to the minimum required in order for Mobius Life to provide and to continually monitor and improve its services to our customers and keeping you informed about our products, services and other opportunities within Mobius Life.

Personal data and categories

Personal data is personal information (hereafter referred to as “data” or “information”), which can identify a living person or living people (known as an individual or individuals), referred to hereafter as either a “data subject”, “you”, “your”, “person”, “persons” “individual” or “individuals”.

Examples of the personal data we collect can be your name, your signature, your email address, your address, your phone number, and any other data which will enable us to continue to service your relationship with us.

There are two types of personal data categories:

  • Standard Personal Data: is any information relating to an identified or identifiable natural person, i.e. your data, which is not classified as ‘special category personal data’
  • Special Category Personal Data: is a type of data deemed to be sensitive to the data subject which include your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying an individual (“natural person”), data concerning health, data concerning a natural person's sex life or sexual orientation.

We process standard personal data and special category personal data under the lawful basis of ‘contract’ making the confirmation and purpose for processing clear during the collection process. For more information on lawfulness, please see the next section below.

Lawful Basis for Controlling & Processing

Below are the legal options available to us for controlling and processing your data.

  1. Consent: the data subject has given consent to the processing of their personal data for one or more specific purposes, or consent has been given by an authorised person or authorised organisation to provide consent on the data subjects behalf (see “Processing representatives’ data” below);
  2. Contract: processing is necessary for the performance of a contract to which the data subject is party to or in order to take steps at the request of the data subject prior to entering into a contract;
  3. Compliance with legal obligation: processing is necessary for compliance with a legal obligation to which the controller is subject;
  4. Protection of vital interests of the Data Subject: processing is necessary in order to protect the vital interests of the data subject or of another natural person;
  5. Public interest/official authority: processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and
  6. Legitimate interest: processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

Processing your data (“customer”)

If you have a policy or an investment administration agreement with us, we use option b. (“contract”) to control and process your data, as without the minimal amount of data which we require, we would not be able to distinguish between you and someone else.

If we decide to process your data further past the legal basis of contract, we ensure the additional processing is not overridden by your rights, by informing you of our intention before we conduct the additional processing.

Processing representatives’ data (“associates”)

Our definition of a “representative” is a third party who is acting in some way between you and us to supply you and/or us with a service. Some examples for you could be your employer, a financial adviser, an Actuary, a friend etc.

If the representative is forwarding your information to us, or communicating with us on your behalf we use option c. (“Compliance with legal obligation”) as you may ask us where we received your information from.

Representatives have the same rights in respect of their data, providing we can identify them as an individual, so this document is applicable to them as well.

If you decide to appoint a representative to act on your behalf by power of attorney, we will classify them as your ‘authorised representative’, and we will check to ensure they are authorised by you to represent and act for you.

Marketing

Where we have established a lawful basis confirmed as “contract” or “compliance with legal obligation”, we may process your contact details for marketing to you directly.

If we have your contact details and “contract” or “compliance with legal obligation” cannot be established as the lawful basis, we may use either “consent” or “legitimate interest”.

We will inform you if any additional processing is required to conduct the marketing, and you can request we stop, restrict and object to receipt of marketing material, by exercising your rights.

Data privacy notice

Below is a link to Mobius Life’s data privacy notice, which explains your rights regarding your personal data which we process regarding either your Group Personal Pension Plan, Stakeholder Pension Plan, and/or Personal Pension Plan.

Link: Data Privacy Notice - Group / Stakeholder / Personal Pension Plans

Personal Data Collection

We collect personal data either directly from you via applications, emails, letters, facsimiles and telephone conversations, or from third parties. If we receive your data from a third party we will inform you within one month of receipt.

Any personal information provided by you to Mobius Life, through our website, will be used solely to provide you with the services you have requested via our website and for other related purposes including updating and enhancing Mobius Life’s records.

Use of your data

The information collected from you by Mobius Life is used to process your policy with us, administer your investments, or to keep in contact. The use of your information will be kept to the minimum required for Mobius Life to provide our services to you.

To understand your rights in respect of our use of your data please refer to the data privacy notice:

Link: Data Privacy Notice - Group / Stakeholder / Personal Pension Plans

If you cannot access this link, please contact us using the following contact details:

Telephone: 01733 353 405 Facsimile: 01733 353 656

Email: enquiries@mobiuslifepensions.co.uk

Data processing

When processing your data, we ensure it is:

  1. Processed lawfully, fairly and in a transparent manner;
  2. Collected for specified, explicit and legitimate purposes;
  3. Adequate, relevant and limited to what is necessary;
  4. Accurate and, where necessary, kept up to date;
  5. Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed;
  6. Processed in a manner that ensures appropriate security, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.
  7. Processed in accordance with your rights.

Should we decide to transfer (“outsource”) the processing of your data, in part or full, to another company (‘associate’) either in the UK, other parts of the European Economic Area (“EEA”), or a country or territory outside of the EEA, we review their systems and controls to ensure they can provide a satisfactory level of protection for your rights and freedoms in relation to the processing of your data, and they agree to adhere to the data processing standards which are listed above, and is lawful.

Data retention

Mobius Life will hold and process your data for as long as is necessary. The specific details regarding how long and when we will delete/erase your data and the notification requirements are detailed below.

Generally, we will hold/retain your data for six years unless there is a valid reason to delete/erase it before then. If we decide to delete/erase your data we will notify you of our intention unless it is impractical to do so.

The Financial Conduct Authority (FCA) prescribes we hold your data in relation to any pension transfer, pension conversion, pension opt-out or free standing additional voluntary contribution (FSAVC) polices indefinitely. The FCA prescribes we hold your data in relation to a pension contract for at least five years, and six years for financial promotions. We classify an application form as a financial promotion.

We will therefore hold your data for the required period permissible by our regulators.

We may have to hold your data indefinitely for legal reasons.

If you ask us to delete/erase your data, we will examine the connection of your data with the above to see if they are applicable before we confirm our action or decision not to act.

Access to and correction of your personal data

If you want access to or require the information we hold on you (known as a “subject access request”), or you want the data we hold and process on you updated or corrected, please contact us using the following contact details:

Telephone: 01733 353 405 Facsimile: 01733 353 656

Email: enquiries@mobiuslifepensions.co.uk

Or please write to:
The Data Protection Officer
Mobius Life Ltd
7th Floor
20 Gresham Street
London
EC2V 7JE

If you make a subject access request, we will provide you with either a paper copy or electronic copy (if possible), and will be free of charge for an initial request. We are permitted to make a reasonable charge for subsequent requests, which will depend on the amount of work involved.

Keeping you informed

If you provide us with your contact details, e.g. your telephone, facsimile number, postal and/or email address or similar details, we may contact you to seek your consent to be added to our marketing distribution lists. If you have any questions regarding this information or Mobius Life please contact us using the following contact details:

Telephone: 01733 353 405 Facsimile: 01733 353 656

Email: enquiries@mobiuslifepensions.co.uk

Security of your data

Mobius Life uses appropriate technical and organisational measures to protect your information, with high standards of security, and your information will be treated as confidential, useless you ask us to inform a third party of the information we have.

Use of your data within the Mobius Life Group

The details that you are requested to provide on this website may be transferred within the Mobius Life Group. This may include transfer to other parts of the Group in different jurisdictions (including countries outside the European Economic Area) that may not have a level of data protection legislation equivalent to the EEA. However, Mobius Life pledge its intention to meet fully internationally recognised standards of personal data privacy protection and to comply with the requirements of applicable data protection/privacy laws. In doing so, we will ensure compliance by our staff with the strictest standards of security and confidentiality. By providing personal details to Mobius Life via this website you consent to such transfer.

User ID and Password

Please note that at all times, it remains your responsibility to maintain the secrecy of your user ID and password (if allocated to you).

To whom will Mobius Life disclose your personal data?

Other than to those individuals and entities listed below who are under a duty of confidentiality to Mobius Life, your details will not be revealed by the company to any external body, unless your consent has been given, or it is under either a legal obligation or any other duty to do so. The information provided by you may be disclosed by Mobius Life to:

  • Regulators
  • Lawyers/Solicitors
  • External Auditors
  • Third party Service Providers
  • Any representative acting on our or your behalf

Cookies

To improve Mobius Life’s Internet service to you, the company will occasionally use a “cookie” and/or other similar files or programs, which may place certain information on your computer’s hard drive when you visit the Mobius Life website.

A cookie is a small amount of data Mobius Life’s web server sends to your web browser when you visit certain parts of our website, the use of which is intended to assist the company’s understanding of your interest in its website. Most Internet browser software allows the blocking of all cookies or enables you to receive a warning before a cookie is stored.

For further information, please refer to your Internet browser software instructions or help screen. For more information about cookies, please read our cookie policy. There is a link to our cookie policy on this website or you can click this link: Cookie policy

Keeping you informed

In providing your telephone, facsimile number, postal and/or email address or similar details, you agree that Mobius Life may contact you by these methods, to keep you informed about Mobius Life Products or services that may be of interest to you.

You agree that you do not and will not consider that being contacted in this way will breach any of your rights under the UK Telecommunications (Data Protection & Privacy) Regulations 1999 and, if you do not want to be contacted by these methods (telephone, facsimile, email address) or other contact details supplied to Mobius Life, please let us know (using the contact information above).

If you prefer not to be kept informed of other Mobius Life products and services please contact us at Mobius Life Limited, Churchgate, 1 New Road, Peterborough, PE1 1TT

By continuing with this site, you are agreeing to these terms and conditions and the data protection and retention policy.

Mobius Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England and Wales at: 7th Floor, 20 Gresham Street, London EC2V 7JE. Registered No. 3104978. For your security telephone conversations may be recorded.

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